Tao of service

One of my favorite local Asian restaurants is Siam Cafe (Cleveland, at E 40th & St. Clair) where dinners commonly feature huge tables of Chinese families around a great menu of Chinese and Thai cuisines.

What’s equally good is the chaotic system of service redundancy. According to co-owner Mei, everyone has a station and in their travels everyone will pay continuous attention to cover any just-in-time needs like orders, checks, refills, adjustments - regardless of whose station area it is.

So in a recent brief lunch, there were zero delays for me as different people took on whatever I needed at the moment. Matrix service at its best. No wonder I’m one of many loyal regulars.

This entry was posted on Wednesday, November 30th, 2005 at 1:26pm and is filed under Zen principles. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.